PlayAmo Casino Privacy Policy

At PlayAmo Casino, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access our platform at playamo.com, use our mobile casino services, or interact with our customer support team. By using our services, you agree to the practices described in this document. We encourage you to read it carefully and contact us at support@playamo.com if you have any questions.

Who We Are

We are Novatrix SRL, a company incorporated under the laws of Costa Rica, with company registration number 3-102-893958. Our registered address is: Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We operate PlayAmo Casino under e-gaming licence No. 0000002 issued by the Tobique Gaming Commission. As the data controller, we are responsible for how your personal information is handled across all of our services, including the PlayAmo casino app, our desktop platform, and our responsive mobile casino experience.

Information We Collect

When you register, log in, or use our PlayAmo online casino, we may collect the following categories of personal data:

Registration and Account Data

• Full name, date of birth, and gender
• Email address, phone number, and home address
• Username and password created during the PlayAmo login process
• Country of residence and preferred currency
• Copies of identity documents submitted for KYC verification

Financial and Transaction Data

• Payment method details, including card numbers (partially masked) and e-wallet identifiers
• Deposit and withdrawal history, including amounts and timestamps
• Cryptocurrency wallet addresses used for transactions
• Details of any PlayAmo bonus code or PlayAmo promo code you have redeemed

Technical and Usage Data

• IP address, browser type, device type, and operating system
• Pages visited, games played, and time spent on the platform
• PlayAmo login mobile activity, session data, and app interactions
• Cookies and similar tracking technologies (see our Cookie section below)

How We Use Your Information

At PlayAmo Casino, we use the personal information we collect for a range of lawful purposes. Our use of your data is guided by applicable data protection legislation and our obligations under the Tobique Gaming Commission licence.

• To create and manage your casino account and verify your identity
• To process deposits, withdrawals, and PlayAmo casino bonus activations
• To communicate with you regarding your account, transactions, and promotions
• To provide 24/7 customer support via live chat and email
• To personalise your experience, including recommending PlayAmo slots and tailored offers
• To detect and prevent fraud, money laundering, and other prohibited activity
• To comply with our legal and regulatory obligations, including responsible gambling requirements
• To send you marketing communications where you have opted in to receive them

Cookies and Tracking Technologies

Our PlayAmo platform uses cookies and similar technologies to improve your browsing experience, analyse usage patterns, and deliver relevant content. Cookies are small text files stored on your device when you visit our site.

Types of Cookies We Use

• Essential cookies: Required for core site functionality, including the PlayAmo casino login process and account sessions
• Analytics cookies: Help us understand how players use our PlayAmo mobile casino and which games are most popular
• Preference cookies: Remember your language, currency, and display settings across our 15 localised versions
• Marketing cookies: Allow us to serve you relevant offers and measure campaign performance

You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners where necessary to deliver our services:

• Payment processors: Including providers handling Visa, MasterCard, Skrill, Neteller, Paysafecard (processed by Tronabriz Limited), and cryptocurrency transactions
• Game providers: Such as Evolution, NetEnt, Pragmatic Play, and 40+ other software suppliers, who may receive limited technical data to enable gameplay
• Identity verification services: Used to complete KYC checks before your first PlayAmo casino withdrawal
• Regulatory authorities: Including the Tobique Gaming Commission, as required by our licence obligations
• Dispute resolution: EGIS (egis.io), our alternative dispute resolution provider reachable at disputes@egis-adr.com

Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. In general, we keep account and transaction records for a minimum of five years following account closure. After this period, we securely delete or anonymise your data unless we are required by law to retain it longer.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by our PlayAmo Casino platform:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal obligations
• The right to object to or restrict certain types of processing
• The right to data portability in a structured, machine-readable format
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@playamo.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Security of Your Data

We implement robust technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our PlayAmo Casino platform uses SSL encryption across all connections, and access to sensitive data is restricted to authorised personnel only. While we take every reasonable precaution, no online transmission is entirely risk-free, and we encourage you to use a strong, unique password for your PlayAmo login and to keep your account credentials confidential.

International Data Transfers

As we operate a wide multi-geo platform serving players in Australia, Canada, New Zealand, South Africa, India, and other regions, your data may be transferred to and processed in countries outside your own. We take appropriate steps to ensure such transfers are carried out in compliance with applicable data protection laws, including the use of standard contractual clauses where required.

Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under the legal gambling age has registered with us, we will immediately close their account and delete all associated data. If you believe a minor has accessed our PlayAmo Casino platform, please contact us at support@playamo.com without delay.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you via email or a prominent notice on our site. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our PlayAmo online casino after changes are published constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please reach out to us directly. Our support team is available 24/7 to assist you.

• Email: support@playamo.com
• Live Chat: Available around the clock via the PlayAmo Casino website and app
• Dispute Resolution: EGIS Alternative Dispute Resolution — disputes@egis-adr.com
• Registered Address: Novatrix SRL, Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica